Refund Policy

Refund eligibility is determined by the Cancellation Policy and specific terms outlined on each tour page.

Refunds will be issued through the original payment channel used during the booking process.

Refund processing times may vary and are typically completed within a generic range after approval.

Partial refunds may be applicable based on the cancellation terms specified for each tour.

Certain items or fees may be non-refundable, as specified in the Cancellation Policy.

In the event of operator-initiated cancellations, customers will be entitled to a full refund.

Any currency conversion related to refunds will be managed by the customer's card issuer.

In case of disputes or chargebacks, customers are encouraged to contact us directly to resolve the issue.

For any questions regarding refunds, please contact us at visitsiwaoasis@gmail.com.