Cancellation Policy

Each tour has specific cancellation rules, including deadlines and refund tiers, as displayed on each tour page.

Cancellations can be made through the My Bookings area or by contacting us at visitsiwaoasis@gmail.com.

Refund tiers may include full, partial, or non-refundable options, with specific thresholds outlined per tour.

Failure to show up for a booked tour may result in the forfeiture of any payments made.

Cancellation terms for group bookings may differ and are specified on the respective tour pages.

In cases of force majeure or operator-initiated cancellations, customers will be informed and offered alternatives.

Requests for modifications to bookings should be made in accordance with the procedures outlined on our platform.

Refunds will be processed in the original payment currency, and any conversion will be handled by the customer's card issuer.